Refund & Return Policy

Important: All Sales Are Final

Raah Teach operates a strict no-return, no-refund policy on all purchases. Once a session is booked, a video is accessed, a book is downloaded, or AI Tutor access is granted — no refund or return will be issued from the tutor or from Raah Teach, except in the limited circumstances described below. By making a purchase, you agree to this policy.

Overview

Raah Teach is an online education marketplace operated by Raah Solutions, Hyderabad, Telangana, India. We connect students with independent tutors who offer sessions, video tutorials, and study materials ("Content") through our platform.

All transactions on Raah Teach are made with the understanding that the Content is a digital service and digital goods. Once digital content has been accessed, streamed, or downloaded, it cannot be "returned" in the traditional sense. Our policy reflects this nature of digital services.

This policy applies to all registered users — students, parents, and tutors — using Raah Teach.

No Return Policy — All Purchases Final

Raah Teach maintains a zero-return policy. There is no mechanism for returning purchases to tutors or to Raah Teach once a transaction is completed. This applies without exception to the following situations:

Change of mind — You decided you no longer want the course, session, or material after purchase.

Content too difficult or too easy — Mismatch in expected vs actual level of content.

Didn't use the content — You paid for a video tutorial or book but never watched or read it.

Purchased by mistake — Accidental purchases are the buyer's responsibility.

Completed sessions — A live 1-on-1 session that has already taken place cannot be refunded under any circumstance.

AI Tutor access used — Once AI Tutor features are accessed, no refund applies.

Books and notes downloaded — Digital downloads are permanently non-refundable once downloaded.

No refunds from tutors — Tutors on Raah Teach are independent service providers. Raah Teach does not guarantee or facilitate refunds from individual tutors for services rendered.

Policy by Product Type

The following table summarises the refund status for each product available on Raah Teach:

Product / Service	Refund Available?	Condition
Video Tutorials	No	Non-refundable once accessed or streamed
Books & Study Materials	No	Non-refundable once downloaded
Live 1-on-1 Sessions (Completed)	No	No refund after session is delivered
Live Sessions (Tutor Cancelled)	Yes	Full refund if tutor cancels with less than 2 hours' notice
AI Tutor Access	No	Non-refundable once accessed
Subscription Plans	No	Non-refundable; cancel before next billing cycle
Wallet / Top-up Credits	Conditional	Unused credits refundable within 7 days of top-up on written request

Limited Exceptions

Raah Teach may, at its sole discretion, consider a refund only under these strictly limited circumstances:

Tutor cancellation: If a tutor cancels a confirmed live session with less than 2 hours' notice, the student is entitled to a full refund to their Raah Teach wallet or original payment method within 5–7 business days.

Technical failure by Raah Teach: If a paid video or service is inaccessible due to a platform-side technical error and the issue cannot be resolved within 72 hours, a credit or refund will be issued.

Duplicate payment: If a payment is charged more than once due to a payment gateway error, the duplicate charge will be refunded within 5–7 business days upon verification.

All exception claims must be submitted within 48 hours of the incident via email to support@raahsolutions.in with your order ID and a description of the issue.

What Raah Teach Cannot Guarantee

Raah Teach is a marketplace platform. We do not guarantee learning outcomes, exam results, or subjective satisfaction with tutor performance. Students are encouraged to read tutor profiles, ratings, and reviews carefully before booking a session or purchasing content.

Dispute Resolution

If you believe you have a valid grievance regarding a transaction, please follow this process:

Step 1 — Contact Support: Email support@raahsolutions.in with your full name, registered email, order ID, and a detailed description of the issue. Include screenshots if applicable.

Step 2 — Review: Our team will review your request within 3 business days and respond with a resolution or request for additional information.

Step 3 — Escalation: If unsatisfied with the resolution, you may escalate to sales@raahsolutions.in for a final review. Raah Solutions' decision at this stage is final.

All disputes are governed by the laws of India and subject to the jurisdiction of courts in Hyderabad, Telangana.

Contact Us About This Policy

Questions about our Refund Policy?

Our support team is happy to clarify any part of this policy.

support@raahsolutions.in Use Contact Form