Privacy Policy

This policy applies to raahteach.com and all Raah Teach mobile and desktop apps operated by Raah Solutions, Hyderabad, Telangana, India.

Who We Are

Raah Teach is an online education platform operated by Raah Solutions, registered in Hyderabad, Telangana, India. We are the data controller for personal information collected through our platform.

For privacy inquiries: support@raahsolutions.in | +91 90632 25425

Data We Collect

Category	What We Collect	Why
Account Data	Name, email, phone, password (hashed), date of birth, city/state	Account creation & authentication
Profile Data	Avatar, bio, qualifications (tutors), class/grade (students)	Display on platform, tutor discovery
Transaction Data	Purchase history, payment method type, invoice details	Order processing, refund handling
Usage Data	Pages visited, videos watched, search queries, session duration	Platform improvement, personalisation
Device Data	IP address, browser type, device type, OS	Security, fraud detection
AI Tutor Data	Conversation history, questions asked, topics studied	AI quality improvement, personalisation
Communications	Support emails, contact form submissions	Customer support

How We Use Your Data

Provide, operate, and improve the Raah Teach platform
Process payments and send transaction confirmations
Match students with suitable tutors and content
Send important service updates, security alerts, and receipts
Send promotional emails — you may opt out at any time
Detect and prevent fraud and abuse
Comply with legal obligations under Indian law
Conduct anonymised research and analytics to improve learning outcomes

AI Tutor — Data Usage

When you use the Raah AI Tutor, your questions, subjects, and conversation content are processed to generate responses. This data may also be used to:

Improve AI Tutor accuracy and content quality
Personalise future lecture recommendations
Monitor for harmful, abusive, or policy-violating queries

AI Tutor conversations are stored for up to 90 days for quality review. You may request deletion at any time by emailing support@raahsolutions.in. We do not sell AI conversation data to third parties.

Cookies & Tracking

We use cookies and similar technologies for:

Authentication — keeping you logged in
Preferences — remembering your language and settings
Analytics — understanding how pages are used (anonymised)
Security — detecting unusual login activity

You may disable cookies in your browser, but this may affect platform functionality.

Data Retention

Account data: retained while your account is active, plus 2 years after deletion request
Transaction records: 7 years (required by Indian financial regulations)
AI Tutor conversations: 90 days unless you request earlier deletion
Usage/analytics data: anonymised after 12 months

Your Rights

Under the Digital Personal Data Protection Act (DPDP) 2023 and applicable Indian law, you have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Request deletion of your account and data
Withdraw consent for marketing communications
Request a copy of your data (data portability)
Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, email support@raahsolutions.in. We will respond within 30 days.

Security

We implement industry-standard security measures including:

HTTPS/TLS encryption on all data in transit
Passwords hashed using bcrypt — never stored in plain text
Regular security audits and vulnerability assessments
Restricted access to personal data on a need-to-know basis
Automatic session expiry and secure token management

Despite our efforts, no system is 100% secure. If you discover a security vulnerability, please report it to support@raahsolutions.in.

Contact & Updates

We may update this Privacy Policy. Significant changes will be notified via email or platform notice. Continued use after updates constitutes acceptance.

Privacy Questions?

Our team responds within 30 days.

support@raahsolutions.in Contact Form